Chillbo Warranty StatementUpdated 4 months ago

Chillbo products are built to withstand outdoor adventures and cater to the needs of active individuals who love camping, hiking, swimming, and exploring nature. To give you peace of mind, all Chillbo products come with a one-year limited warranty.

Warranty Coverage:
This warranty protects the original purchaser against defects in materials and workmanship. It applies to items purchased directly from Chillbo.com or our Amazon Storefront (sold by Emporio Neuw).

What’s Not Covered:

• Damage caused by accidents, improper care, or natural wear and tear
• Products purchased from third-party sellers (e.g., eBay)
• Items delivered outside the United States

How to File a Warranty Claim:
If you suspect a manufacturing defect, follow these steps:

1. Locate your receipt or Order ID.
2. Email us at [email protected]with the following:
   • Your Order ID or proof of purchase
   • A description of the defect (photos help speed up the process!)

We’ll evaluate your claim and work quickly to resolve the issue to your satisfaction.

Important Notes:

• Warranty claims must be made by the original purchaser.
• For items purchased from third-party sellers, please contact the seller directly.
• Chillbo does not provide warranty or repair support for items shipped outside the United States.

At Chillbo, we stand by the quality of our products and want to ensure your satisfaction. Thank you for trusting us to enhance your adventures!