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Warranty, Replacements and Refunds

Refunds and Replacements Policy

At Chillbo, we're committed to ensuring our customers are thrilled with their purchases. If you're unsatisfied or encounter any issues with your Chillbo product, we’re here to help!. Eligibility for Refunds and Replacements:. Gifts. If you received a

Chillbo Warranty Statement

Chillbo products are built to withstand outdoor adventures and cater to the needs of active individuals who love camping, hiking, swimming, and exploring nature. To give you peace of mind, all Chillbo products come with a one-year limited warranty. W

Getting in touch with Customer Care

If you can’t find the answer you need in our FAQ, don’t worry—we’re here to help! You can easily reach our Customer Happiness Team by:. We’re committed to ensuring you have the best experience with your Chillbo product!

Understanding the Chemical Warning on Our Products

At Chillbo, we prioritize the safety and well-being of our customers. We understand that you may have concerns regarding the warning labels on some of our products, and we're here to provide clear, reassuring information. Below are some commonly aske

Can I purchase Chillbo products in bulk for resale or through wholesale accounts?

Unfortunately, Chillbo does not offer bulk purchasing options for resale purposes or through wholesale accounts. We prioritize building direct relationships with our customers and providing them with the best possible experience. While we understand

What to do if I lost my carry bag?

At this time, we do not offer replacements for the carry bag alone, and unfortunately, we do not sell the carry bags separately. We understand that this might be disappointing news, and we sincerely apologize for any inconvenience this may cause. Our