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Chillbo Customer Care

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Please reach out to our customer service team at hello@chillbo.com or contact us during our live chat hours. We'll be happy to help you!

I never got my order, what to do?

Shipping

What is Chillbo's US shipping policy?

What are Chillbo's delivery times and shipping methods within the US?

What is Chillbo's International shipping policy?

How do I track my order?

About Returns, Refunds and Replacements

Do Chillbo products come with a Warranty?

How can I contact Chillbo?

Can I purchase Chillbo products in bulk for resale or through wholesale accounts?

Exchange, Warranty & Returns

Can the Chillbo Shwaggins hold two persons?

What's the weight and size limit for the Chillbo Shwaggins?

Is the Chillbo Shwaggins suitable for tall people?

Is the Chillbo Shwaggins suitable for kids?

Weight, Size, and Capacity

Will the Chillbo Shwaggins stay inflated long enough to use overnight?

Can you use the Chillbo Shwaggins on the beach?

Can the Chillbo Shwaggins be used in the backyard?

How do I inflate my Chillbo?

Can the Chillbo Shwaggins be used on rocky terrain?

Can a Chillbo be used in the pool?

Where Can I Buy the Don Poolio Pool Float?

What to Do If Your Chillbo Shwaggins Refuses to Stay Inflated

Inflation, Use, and Environment

I never got my order, what to do?Updated 6 months ago