Refunds and Replacements PolicyUpdated 3 months ago

At Chillbo, we're committed to ensuring our customers are thrilled with their purchases. If you're unsatisfied or encounter any issues with your Chillbo product, we’re here to help!

Eligibility for Refunds and Replacements:

• Timeframe: Items must be refunded or replaced within 1 year of purchase.
• Proof of Purchase: A receipt or Order ID is required to process your refund or replacement.

Gifts

If you received a Chillbo product as a gift, please note the following:

• We require the original Order ID to process any replacements. Without the Order ID, replacements cannot be issued.
• Refunds are not available to the gift recipient. If a refund is required, the original purchaser must contact us directly.

Important Details:

• Products purchased from third-party sellers (e.g., eBay) are not eligible for refunds or replacements. Please contact the original seller for assistance.
• We can only process returns and replacements for items purchased directly from Chillbo.com or our Amazon Storefront (sold by Emporio Neuw).
• Gifts: Refunds for gifts will only be issued to the original purchaser.
• Sale Items: Full-price items cannot be exchanged for items purchased at a sale price.
• Expedited Shipping Charges: We cannot refund expedited shipping charges.
• Replacement Processing Time: Please allow up to 10 business days for your replacement to be processed.
• Refund Posting: Refunds may take up to 10 days to post to your account.
• International Orders: We cannot process returns for customers outside of the U.S., and all international sales are final.

At Chillbo, we strive to make your return or replacement process as smooth as possible. Thank you for choosing Chillbo!